Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made through the website of Michael & Emily Vancouver, and can be reached via info@michaelandemilyvancouver.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to accurately describe the products and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed upon receipt of full payment. The available payment methods may vary by country. Customers should check which payment methods are available for their location.
4. Processing and Delivery
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Processing Time: 1-3 business days
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Shipping Time: 3-7 business days (depending on location)
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Shipping takes place directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always carefully check the provided shipping address.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Michael & Emily Vancouver and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@michaelandemilyvancouver.com. We aim to respond within 5 business days.
9. Governing Law
These terms and conditions are governed by Canadian law.